Warranty & Maintenance
Every Pmise platform ships with a warranty covering parts and labour. Extended packages available at time of purchase. After-warranty support, spare parts and calibration services are available on demand.
Technical support
Remote diagnostics and repair guidance by email, phone or video call during Beijing business hours. Our engineering team can diagnose most issues remotely.
Operator training
Detailed user manual with each machine covering setup, daily operation, parameter guidelines and troubleshooting. Remote training sessions can be arranged for your clinical team.
Spare parts
Handpieces, IPL lamps, laser diodes, cooling components and consumables stocked for all current and most legacy models.